• A friend of mine used the products of your company and she didn’t get the results (or she lost weight and then put it back on). It happened because your friend didn’t complete the program. (E.g. a contracted spring ).
• Can I give it a one-month try and then make a decision?
The thing is, when you want to go from Seattle to Miami, you’ll buy a ticket from Seattle to Miami, right? You won’t buy a ticket from Seattle to St. Louis, then from St. Louis to Kansas City, then from Kansas City to New Orleans and so on. Am I right? The same principle applies here – you can’t try to achieve results in a month if it should take ten months. Or another example – imagine you want to do a major cleanup in your house. Usually you start at 9 a.m. and finish at 5 p.m. By analogy with our case you won’t see the results of your work at 10 a.m. Can you imagine how your house will look like at 10 a.m. –while the work is in full swing?
• If I decide to quit the program, will I be able to do so?
No problem. We’ll return your money for all unused products. 30-day money back guarantee.
• One of my acquaintances offers these products at lower prices.
No problem. But are you sure that these products: • Have been produced by our company? • Are not expired? • Have been properly stored? • And the most important: will your friend follow up with you for 10 months to help ensure that you achieve the desired results? Or is she/he going to do it for free since his/her products are so cheap?
• It’s very expensive for me.
No problem. You can go from Seattle to Miami by first class, business or economy class. You can also fly in the luggage compartment. What is important is to be on board the plane and reach your destination. If you have no money for any of our programs, let’s start with the simplest and least costly – the Basic program (The Quick Start Program).
• What should I do first should become a customer or first become a distributor
If you want to become a distributor, i.e. sell our product, I’ll be happy to tell you about our business opportunities. You will become a distributor, will attend our seminars and trainings. You will be enjoying the following distributor benefits: you will earn retail income, buying products with a discount, and you will build your distributor organization. You will be responsible for your own weight loss results as you will be a distributor not a customer. If you do not plan to be in Herbalife business then I can show you our customer price-list. The prices include the cost of the products and customer care service during the entire period while you are using the products. You have to decide what you would like to be – a customer or a distributor. I will be happy to help you with either of your choices.
• Can I use Herbalife® products if I'm currently under the care of a doctor or taking medication?
If you are under a doctor's care, have been diagnosed with a condition or are taking prescribed medications, you should have a conversation with your healthcare professional before making any significant changes to your diet or lifestyle, including the use of dietary supplements or meal replacement products.
• Has the glycemic index been determined for all Herbalife® products?
No. The glycemic index (GI) has not been determined for our products. However, Formula 1 is considered to have a low GI since the carbohydrate source is fructose. Fructose is categorized as a low GI sugar which, when combined with protein and fiber (such as in our Formula 1 shake), can also help provide a lower GI.
• Are Herbalife® products considered to be part of a high-protein diet?
No. Herbalife® products are not designed to be a high-protein diet. They are part of a balanced nutritional program. We recommend 30 percent of your total daily calories come from protein. Our recommendation for protein is conservative and safe for healthy individuals.
• Can Herbalife® products prevent/cure diseases like diabetes, cancer and thyroid conditions?
No. Herbalife® products do not cure diseases, nor are they a substitute for medical treatment or medications. Our protein shakes and snacks, vitamins and nutritional supplements, energy and fitness drinks, skin and hair care products, combined with healthy eating and exercise, contribute to a healthy, active life.
• Where can I go for more information on balanced nutrition and dietary supplements?
Additional information is available from the International Alliance of Dietary/Food Supplement Associations (www.iadsa.org).
• Is soy safe for women with breast cancer, breast cancer survivors, women taking Tamoxifen or other such medications, or women at high risk for breast cancer?
Yes. However, individuals under doctor's care or using prescribed medications should consult their personal physicians about dietary supplement use.
• I'm pregnant and want to take the Herbalife® products during my pregnancy. Which products should I take?
All nutritional supplementation during pregnancy should be discussed with your prenatal physician. Optimum nutrition during pregnancy is important to maintain your health and to minimize problems during pregnancy. Although Herbalife® products are safe to be consumed by most adults, a few Herbalife® products bear a warning statement indicating they are not recommended for pregnant or lactating women
• Which products can lactating women use?
New moms should give their body time to adjust to the various changes that occur during pregnancy and after delivery. A strict calorie-reduced diet is not recommended during breastfeeding, since breast milk production and quality can be affected by low calories. There is an increased need of about 300 to 500 calories while breastfeeding. With guidance from your doctor, moderate exercise may promote some weight and inch loss.
If you are lactating, you should not use any products, unless you are reviewed and cleared by your doctor.
• Which products can someone with kidney problems (nephrotic syndrome, one kidney, kidney transplant, dialysis, etc.) use?
Individuals with medical conditions are advised to consult their personal physician prior to beginning use of any product because it is likely that they have protein intake limitations as well as other dietary restrictions that require guidance.
• If I’m diabetic, can I use a weight-management program? Are there any problems?
If you are under a doctor's care, have been diagnosed with a condition or are taking prescribed medications, you should have a conversation with your healthcare professional before making any significant changes to your diet or lifestyle, including the use of dietary supplements or meal replacement products.
• Are there any interactions with my medication(s)?
If you are taking any type of medication, you should discuss the use of supplements with your healthcare professional.
• What should I do if I’ve hit a plateau with my weight-management results?
Make sure you are using the Herbalife® products correctly and as recommended on the label, while incorporating healthy dietary habits and exercise in your weight-management program. Please be aware that there are many reasons why an individual may experience a "plateau" in his or her weight loss. Should you have difficulty losing more weight, seek the advice of a health professional to assess and monitor other potential factors that may be hindering your success on the program.
• How do I talk to my doctor about Herbalife® products?
It’s very easy to discuss the products with your doctor. Remove the Herbalife ingredient label from the product container and bring it to the doctor. Then simply ask the doctor: “Is there any ingredient on this label that you have a problem with me taking?” All labels are also available online at Herbalife.com.
• I am presently taking anti-depressants. Are there any products that I should avoid?
Our products, like all dietary supplements and functional foods, are not intended to diagnose, treat, cure or prevent any disease. Always consult your primary care doctor for treatment of diseases.
• What supplements do you recommend for depression?
Our products, like all dietary supplements, are not intended to diagnose, treat, cure or prevent any disease. Always consult your primary care doctor for treatment of diseases.
• Will Cell Activator® cause cancer cells to proliferate?
No, it will not. If you have cancer, it is important that you discuss all supplementation with your personal physician prior to use.
• I am about to undergo chemotherapy. Are there any products that I can consume while under treatment?
Anyone undergoing chemotherapy should consult their personal physician about dietary supplement use.
• Will soy protein reduce my testosterone levels? Is it bad for males?
No. There is no substantiated clinical evidence indicating that testosterone levels are affected by the consumption of soy protein.
• Can children use Herbalife® products?
Herbalife offers products specially designed for children. We encourage consumers to use these products for children.
• How can children use the products for weight loss?
Herbalife® products are not intended to be used in weight-loss programs for children. We strongly believe that younger adolescents and children should be focused on eating healthy foods and incorporating more physical activity into their daily routine to accomplish healthy weight management. Herbalife offers products specially designed for children and we encourage consumers to use these products.
• Can shakes be made with water instead of milk?
Yes. Formula 1 Nutritional Shake Mix can be made with water instead of milk, but only shakes mixed and used as directed on their labels deliver the full nutritional benefit of a meal replacement.
• What happens if Herbalife® products STOP working and you stop getting results?
Make sure you are using the products correctly and as recommended on the label, while incorporating healthy dietary habits and exercise in your weight-management program. There are many reasons why an individual may experience a "plateau" in his or her weight loss. Should you have trouble losing weight, seek the advice of a health professional to assess and monitor other potential factors that may be hindering your success.
• How many shakes can I drink a day?
Your personal objectives and requirements must be considered, but generally, to lose weight, drink a shake twice daily, for breakfast and lunch, along with a healthy dinner and daily exercise for a healthy, active life.
You can replace one meal daily with a shake for weight management.
• Do Herbalife® products cause liver disease?
Articles have appeared in the peer-reviewed literature alleging an association between Herbalife products and liver disease. However, there have been numerous inconsistencies in the evaluations or criteria used to establish causality in the cases reportedly associated with our products. Herbalife has published numerous rebuttal articles to dismiss these inaccuracies and discrepancies. In fact, detailed inquiries by 25 governments resulted in no regulatory action after investigating our company and these reports.
Liver injury can stem from a number of potential causes or contributing factors which can include (but are not limited to) metabolic disorders, autoimmune diseases, viruses, alcoholism, and medication use. None of our products are sold or marketed for diagnosing, treating, curing or preventing disease anywhere in the world. Herbalife products are formulated for healthy individuals and are safe when consumed following the directions on the label. Consumers who have medical conditions should check with their personal health care provider to determine which products are most appropriate for them.